Frequently Asked Questions
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We require that someone be available to receive all our flower deliveries. We also require a working, local phone number for all deliveries. If no one is available to receive the order, the flowers will be left at the front door.
Deliveries to businesses: We require a phone number for the recipient as some buildings will not accept perishable deliveries, and we need to call the recipient or representative to come to the lobby to accept the flowers. We cannot take responsibility if the recipient is away from the office or out of town. If the flowers are not accepted for those reasons, you will need to place another order for another time.
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To treat our work with the utmost of care, all of our arrangements are hand-delivered. We use a reliable courier service that is skilled at delivering our arrangements.
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Delivery times cannot be requested or guaranteed. Our flower orders are each made fresh the day of delivery. Our delivery window is between 1pm -5pm Monday-Saturday. We no not deliver on Sundays.
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We are open 12-5pm on Monday, 10am-6pm Tues-through Thusday and 10am -7:30pm Friday and Saturdays.
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As flowers are perishable goods, all sales are non-refundable. However, we take great pride in the integrity and quality of our work at Fig & Flower, and would like for you to enjoy our beautiful arrangements as much as we do. If for any reason you are not completely satisfied with the arrangement you have received, please contact us within 24 hours so we might have the opportunity to resolve the issue.
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I love the arrangements on your site, but I am looking for something a little different--do you create custom arrangements?We are always happy to accommodate special requests. Our bespoke services communicate to the personal taste and vision of each of our clients. Please bear in mind that if you are requesting special flowers we will need at least 24 hours to order them. Call us at (301)651-7384 to discuss.
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Please call us at 301-651-7384 or email us at figandflowerannapolis@gmail.com to enquire about partnership ideas. We would love to hear from you!
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To ensure your Fig & Flower arrangement stays looking its very best for as long as possible, please add fresh water daily. Direct sunlight is not recommended, and cooler room temperatures--65 to 72 degrees Fahrenheit--are ideal. Avoid placing your arrangement near heating or cooling vents, in drafty areas, or near any appliances that give off heat. For orchid plants, we recommend placing three ice cubes at the base of the plant--avoiding direct contact with the leaves--once weekly. If the area in which the plant has been placed is rather dry, this can be done twice weekly. Yellowing leaves are usually not a cause for alarm; the life cycle of an orchid dictates that occasionally a leaf or two will be lost to make room for a new one. Mushy roots are indicative of over-watering. Orchid plants bloom up to three weeks after purchase. Blooms will wilt and fall off after the plant is done blooming. The flower stem will turn brown. During this phase, the orchid is simply resting, and with continuous care will be ready to bloom once more in approximately a year's time.
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We deliver on Wednesday afternoons. If you have a special request for delivery please call us at (301) 651-7384.
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Due to various seasonal and regional availability some flowers may not always be available. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery. In this event, we will deliver an arrangement with similar flowers and a container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, there may be some variance due to designer interpretation. Our goal is your complete satisfaction. Every effort will be made to provide an arrangement of equal or greater value.